1. How do I book an appointment?
Consultations and counselling appointments can both be booked by contacting us directly via our inquiry form.
2. How many sessions will I need?
The number of sessions needed is different for everyone and depends on your unique goals, the concerns you’re working through, and how you respond to therapy. Some people experience change within a few sessions, while others may benefit from ongoing support for deeper concerns or personal growth. In our initial sessions, we’ll explore your goals and regularly assess your progress. We’ll work together to find a pace and timeline that feels comfortable for you, with the flexibility to adjust as needed along the way.
3. What does a counselling session look like?
Each counselling session provides a safe, supportive space tailored to your needs and goals. In a typical session, your therapist might start by checking in on how you’ve been since our last meeting, followed by discussing any specific issues or experiences you'd like to explore. Your therapist may ask questions to help enhance understanding, offer insights, and work with you to develop tools and strategies that align with your goals. Each session is collaborative and tailored to your comfort level. You are encouraged to share as much or as little as you feel comfortable with, and we can adjust the focus to address what matters most to you. Sessions are about creating a meaningful experience that fosters your growth and well-being.
4. What can I expect during the first session?
If you choose to proceed with booking a counselling session after your consultation, your first session will focus on you and your therapist getting to know each other. It may also involve a conversation about your goals and concerns in a relaxed and supportive environment. This first session helps establish trust and allows your therapist to understand how best to support you in your journey.
5. How do you pay for sessions?
We accept payment by Interac e-transfer. Most extended health plans provide coverage for Registered Clinical Counsellors (RCC) and/or Canadian Certified Counsellors (CCC). All therapists at Sahana Wellness have both RCC and CCC designations. Check with your extended health provider for more information on reimbursement.
6. Do you accept insurance?
Insurance providers frequently cover services offered by Registered Clinical Counsellors (RCC) or Canadian Certified Counsellors (CCC). After each session, you’ll receive a receipt to submit for potential reimbursement. To verify if your benefits plan covers counselling or psychotherapy from RCCs registered with the BC Association of Clinical Counsellors (BCACC) or CCCs with the Canadian Counselling and Psychotherapy Association (CCPA), please check with your insurance provider or workplace. This will provide clear information about your reimbursement options.
All therapists at Sahana Wellness have both RCC and CCC designations. Check with your extended health provider for more information on reimbursement.
7. What’s your cancellation policy?
We require at least 48 hours’ notice for any cancellations or rescheduling of appointments. This allows us to offer your appointment time to other clients who may need it. If an appointment is canceled or rescheduled with less than 48 hours’ notice, the full session fee will be charged.
8. Is therapy confidential?
Yes, therapy is confidential. We adhere to strict confidentiality standards to ensure your privacy and comfort. However, there are certain legal exceptions, such as instances of harm to yourself or others, which we can discuss further during your first session.
9. Do I need a referral to start therapy?
No referral is needed to begin therapy. You are welcome to reach out directly if you feel ready to start, or if you’d like more information to determine if therapy is right for you.
10. How can I prepare for my sessions?
Just come as you are. While it can be helpful to have an idea of what you'd like to focus on, it's perfectly fine if you're unsure. Therapy is a process, and we can explore topics at a pace that feels right for you.
11. What if I have a mental health emergency?
Our practice does not provide crisis intervention services. If you are experiencing a mental health emergency, please contact emergency services (such as Access and Assessment Centre), go to your nearest hospital, or call a crisis hotline for immediate support:
- Suicide prevention hotline: 1-800-784-2433
- BC Crisis Line: 604-310-6789
- Kids Help Phone: 1-800-668-6868
- Indigenous Crisis and Support Line: 1-800-588-8717
- Harm reduction: Toward the Heart